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Accomplished author and national speaker, Andrew J. DuBrin brings his expertise of Human Relations and Business Psychology to this exciting Twelfth edition. Focusing on today’s work environment, the book takes a two-pronged approach that improves interpersonal skills by first presenting basic concepts and then by featuring a heavy component of skill development and self-assessment.
The twelfth edition includes a wealth of experiential exercises, including new cases and self-assessment quizzes that can be completed in class or as homework.
This program will provide a better teaching and learning experience–for you and your students.
1.Relate Concepts to What’s Happening Today, Personally and in the Workplace: Give students hands-on ways to develop practical human relations skills and stay involved in class.
2.Reinforce Concepts and Build Skills: Proven pedagogy, exercise sets, and end—of-chapter material are all geared towards ensuring students grasp the concepts.
3. Keep your Course Current and Relevant: New examples, research findings, and examples appear throughout the text. Twelve of the case openers and twenty-four cases are new.
作者簡介
Andrew J. DuBrin
現職：Rochester Institute of Technology
Ch 1 A Framework for Interpersonal Skill Development
Ch 2 Understanding Individual Differences
Ch 3 Building Self-Esteem and Self-Confidence
Ch 4 Interpersonal Communication
Ch 5 Interpersonal Skills for the Digital World
Ch 6 Developing Teamwork Skills
Ch 7 Group Problem Solving and Decision Making
Ch 8 Cross-Cultural Relations and Diversity
Ch 9 Resolving Conflicts with Others
Ch10 Becoming an Effective Leader
Ch11 Motivating Others
Ch12 Helping Others Develop and Grow
Ch13 Positive Political Skills
Ch14 Customer Satisfaction Skills
Ch15 Enhancing Ethical Behavior
Ch16 Stress Management and Personal Productivity
Ch17 Job Search and Career Management Skills
